Privacy Policy

Juicy Pop — Survival Arcade is operated by MENAGHOST ("we", "us"). MENAGHOST is the controller of the personal information described in this policy.

For any privacy question, request, or complaint, write to token@menaghost.com. We aim to answer within 30 days.

This policy covers the Juicy Pop website and the installable version of the game, including gameplay, accounts, the store, the marketplace, the weekly leaderboard, rewards and cash-outs. It does not cover other companies' services you may reach from our game, or the Base network itself, which are governed by their own policies.

We only ask for what the feature you are using needs.

• Account details — your email address, your display name, your chosen language, and the way you signed in (email and password, or a provider such as Google). Passwords are handled by our authentication provider and are never visible to us.
• Messages — what you send us through the contact form or by email, and our replies.
• Wallet information — the public address of a wallet you connect, or the address of the custodial wallet we create for you inside the game.
• Cash-out details — if you request a bank cash-out: account holder name, account number or IBAN, routing number, SWIFT or BIC, and bank name. These are used only to process that request.
• Purchase details — which store item you bought and when. Card and bank details for purchases are entered on the payment provider's checkout page; we do not receive or store them.

A run is saved so that scores, streaks and rewards work. Each saved result records the score, level reached, fruits collected, best combo, near misses, survival time, obstacles passed, whether you held a Pro Pass, and the leaderboard week it belongs to. Your profile also keeps lifetime totals, your best score, your daily streak, daily challenge progress, unlocked achievements, seasonal event progress, and the skins and items you own.

Leaderboard entries show your display name, not your email. Your display name, rank and score are visible to other players, and marketplace listings show the seller's display name and asking price.

Rewards are paid in MENA on the Base network, so some of your activity is recorded on a public blockchain. That record is permanent and, by design, cannot be edited or deleted by us.

• If you connect your own wallet, we read its public address and its on-chain state (staked amount, whether it holds a Pro Pass) to work out your rewards.
• If you use the custodial wallet the game creates for you, we hold encrypted key material so that it can sign transactions on your behalf. We do not hold your PIN. For PIN resets we also keep a separate encrypted copy of the key, unlocked by a code we email to you.
• Every purchase, payout, marketplace sale and reward we send is recorded with its transaction hash so it can be verified and never paid twice.

Purchases are processed by Base44 Payments, which is powered by Wix. When you pay, you give your payment and billing details directly to that provider, and it tells us the order was approved along with the item, amount, currency, transaction identifiers and the email used at checkout. The payment provider's own privacy policy governs the card and billing data it holds.

We keep our own purchase record — item, amount in MENA and in USD at the time, transaction hash, wallet address and status — so that purchases can be verified, refunded or audited.

Like most games, we record how the game is used. This includes technical information about the device and browser, approximate location derived from an IP address, and in-game events such as a completed game (with its score and level), a store view, an item preview, a purchase and a skin being equipped.

The game also uses Google Ads conversion measurement. Tags from Google run on our pages and use cookies and similar identifiers to tell us whether a visit led to a sign-up, a purchase, a contact message or a wallet action. Google's own privacy policy governs how it handles that data. You can limit personalised advertising in your Google ad settings and block or clear cookies in your browser.

Your device also stores some things locally so the game feels instant: your best score, sound preference, chosen language and last-used tab. That stays on your device.

• To run the game: save your progress, keep your streak, place you on the leaderboard and show your items.
• To pay rewards: rank each week, calculate what you earned, verify eligibility and send MENA to the right address.
• To process purchases, marketplace sales, cash-outs and refunds, and to keep the records tax and accounting rules require.
• To keep the game fair: detect impossible scores, scripted submissions, duplicate transactions and other cheating or fraud.
• To keep the service secure and working, including diagnosing errors and preventing abuse.
• To measure and improve the game, and to understand which of our ads bring players in.
• To answer you when you contact us, and to comply with the law and enforce our terms.

Where the law requires a legal basis (for example in the EU, the UK and similar jurisdictions), we rely on: performance of a contract to give you the game, your account and your rewards; legitimate interests in keeping the game fair and secure, preventing fraud and improving it, balanced against your rights; consent for advertising measurement where consent is required, which you can withdraw at any time; and legal obligation for tax, accounting and lawful requests.

We do not sell your personal information, and we do not share it for others to use for their own advertising. We share it only with providers that help us run the game, and only as far as they need it:

• Base44 — hosting, database, authentication, file storage and analytics for the app.
• Base44 Payments, powered by Wix — checkout, card processing and order confirmation.
• Blockchain infrastructure and RPC providers, and the Base network itself, for reading balances and sending rewards and payouts.
• Wallet connection services and wallet apps you choose, so you can connect a wallet and sign transactions.
• Our email provider, to send verification codes, PIN reset codes and the messages we owe you.
• Google, for ad conversion measurement.
• Professional advisers, and authorities or courts where the law requires it.
• A buyer or successor, if the game or MENAGHOST is ever sold or merged, subject to this policy.

Remember that anything written to a public blockchain — a wallet address, an amount, a transaction — is visible to anyone, permanently.

Wherever you live, you can ask us to show you the information we hold about you, correct it, delete it, or give you a copy in a portable format. You can also object to or ask us to restrict certain uses, and withdraw consent you gave earlier.

• Email token@menaghost.com from the address on your account, or tell us which account you mean, and we will act on your request.
• You can edit your display name and language in the game, and delete your account yourself in Settings.
• California and other US state residents: you have the right to know, delete, correct and opt out of sale or sharing. We do not sell personal information and we do not share it for cross-context behavioural advertising on our own behalf.
• You may complain to your local data protection authority. We would appreciate the chance to fix it first.

We will not treat you differently for exercising a privacy right. We may need to confirm who you are before acting, so that nobody else can read or delete your data.

Juicy Pop is meant to be enjoyed by players of all ages, and the game itself can be played without telling us who you are. Creating an account, making a purchase, connecting a wallet or asking for a cash-out are intended for people old enough to agree to them — and in many countries that means 18, or the age of digital consent where it is higher.

We do not knowingly collect personal information from a child under 13 (or under 16 where local law sets that age) without verifiable permission from a parent or guardian. If you are a parent and think your child has given us information, email token@menaghost.com and we will delete it. We do not show behaviourally targeted advertising to children, and we do not knowingly allow a child to hold an account that can receive crypto payouts.

Child-privacy rules differ by country and are regularly updated. If you plan to promote the game specifically to children, take legal advice first: this policy describes how we handle data today, not a certification under any children's code.

We keep your account and gameplay records while your account exists, so that your progress, streak, items and rank survive between sessions. Purchase, payout and cash-out records are kept as long as tax, accounting and anti-fraud rules require. Blockchain transactions stay on the chain forever.

Deleting your account: open Settings in the game and choose Delete account. This removes your account and profile and signs you out. If you also want your saved progress, wallet records and purchase history erased, email token@menaghost.com — we complete these requests within 30 days, and keep only what the law obliges us to keep or what has already been written to the blockchain.

If you hold a custodial wallet with a balance, withdraw or cash out first: deleting your account removes your access to it.

Data moves over HTTPS. Custodial keys are stored encrypted, access to backend systems is restricted, and sensitive actions require a proven wallet or a code sent to your email. No service can promise perfect security, so please use a strong, unique password and tell us straight away if you think someone else has accessed your account.

Juicy Pop is played worldwide, and our providers process data in several countries, including the United States. Where required, transfers out of your region rely on appropriate safeguards such as standard contractual clauses.

If we change how the game handles data, we update this page and its date. For a significant change we will also tell you in the game. Continuing to play after an update means you accept the updated policy.

Questions, requests or complaints about privacy: token@menaghost.com. Operator: MENAGHOST. You can also reach us through the Contact page in the game.